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Contact Manager

This is a full feature contact manager that supports maintaining an unlimited number of addresses and phone numbers for each contact. It supports building contact groups and establishing types for various contacts (i.e. the contact can be a Customer, Employee, Vendor, Organization, Department, etc). A contact can be of multiple types. The user can add their own address types, phone types, and contact types and associated these to any contact. The system can print mailing labels for any contact groups.

Service Call Management/Help Desk

This module is used to track service requests and help desk calls from customers. It has the ability to assign calls/requests to specific development resources. It prints status reports of open issues and allows the users to enter problem resolutions. It also allows each developer to get list of items assign to them filter out all of the other user's data.


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